Hotline – Frequently asked questions (FAQ)

1. What is the purpose of the Hotline?

The Hotline allows for the confidential reporting of corruption, fraud, discrimination and other violations of the law, of Samruk-Kazyna's general business principles, and of Samruk-Kazyna's Code of Conduct by staff as well as by third parties that have a business relationship with Samruk-Kazyna.

2. Who can use the Hotline?

The Hotline is available to all Samruk-Kazyna and its subsidiaries staff members. In addition, the Hotline can be used by third parties with whom Samruk-Kazyna has a business relationship (such as vendors, suppliers, and agents) to report concerns.

3. What types of violations can I report?


You can use the Hotline to report:


  • Instances of corruption, fraud, forgery or theft

  • Conflicts of interest

  • Gift, entertainment and hospitality abuse

  • Discrimination, harassment, substance abuse

  • Improper use of IT resources

  • Social and labour disputes

  • Other breaches of the Samruk-Kazyna general business principles or Code of Conduct

  • Other potential violations of the law

4. How do I provide information to the Hotline?


You can provide information using any of the following three methods:



All of the above operate 24 hours a day, 7 days a week, 365 days a year.

5. What information do I need to provide when contacting the Hotline?


Any information you can provide is taken into account. However, by providing more information, you make it easier for us to consider your report more quickly and efficiently. Thus we recommend you to submit the following information:



  • What happened?

  • Where and when did the incident occur?

  • How you did you know about the incident?

  • Who was involved in the incident?

  • Is the incident over?  Is it still happening?

  • What evidence (if any) can you provide?  For example, pictures, documents, correspondence, etc.

  • Other additional information you would like to provide

6. How is the information that I submit handled?


All information will be submitted to, reviewed by and processed by an external independent company.


This company will compile a daily report of messages received and send the report to Samruk-Kazyna’s Compliance Service. 


Samruk-Kazyna’s Compliance Service staff will review the report and determine appropriate action, consistent with Samruk-Kazyna’s internal policies.


7. How can I be sure that any information I provide remains confidential and anonymous if I chose to remain anonymous?


If you chose not to provide your name when submitting your report, no personal information will be collected by the Hotline or provided to Samruk-Kazyna.  Telephone calls to the Hotline are not recorded or traced.

8. Can I be sure of no retaliation after providing information?


Samruk-Kazyna will protect anyone who submits a complaint in good faith from retaliation.  Any perceived retaliation should be reported to the Compliance Service so it can be properly addressed.


9. How long will it take to review information provided?


The review period depends on many factors which include the completeness and accuracy of the information provided, whether supporting documents have been provided, and the type of violation.

10. Whom to contact if I have questions about the Hotline?


Please contact Samruk-Kazyna Compliance Service staff if you have any questions.